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PROCESSING

It takes 24/48hrs to process your order. Kindly note that holidays & weekends are excluded.

PAYMENT CONFIRMATION

A confirmation email will be sent to you once the order is authorized and verified. However, once the payment is verified and you wish to cancel the order, unfortunately the order cannot be cancelled or changed within this short period of time. Please call us immediately +2348181136981 and we will do our best to support your request. (Note: Payment processing fee might not be refundable as it is not in our control)

For order or pre-ordered items above 5, processing could take longer than 24/48hrs (Max. 3-5days). All pre-ordering customers will be contacted directly and more information will be provided.

DELIVERY

Delivery varies per product or brand, please check each product’s delivery time before placing order.

Delivery time are estimates and commence from the date of shipping, please note that it could take longer than expected due to invalid address, customs clearance procedures or other issues.


Total Delivery Time = Processing Time + Shipping Time


If you haven’t received your package based on the above estimates. Please kindly contact us.

SHIPPING

It generally takes between 8-21 days for order to arrive at customer’s destination. This time frame begins from the time that a product is delivered to the courier service by our brand partners.

Because we work with a number of different brands, it is typical for items ordered from multiple brands to arrive at their destinations separately.

WE DON’T SHIP TO P.O. BOXES

If your order is submitted with a P.O Box Address in the shipping section, your order will go through but will be pending until you send us your residential address. If you wish for a refund, please contact us immediately. It’ll be processed and refunded minus a payment fee. All order requires signature, therefore we can not ship to PO BOXES.

CUSTOM FEE

Most of our international shipping is done via DHL but depending on the quantity and value of your order, CUSTOM could charge you. We are not responsible for any Custom Fees or Import Tax that your country may bill to you. We advise you to check with your local shipping carrier to get more information regarding this matter.

SHIPPING DELAYS

There could be delays due to custom or unforeseen circumstances. Please contact us immediately if your order hasn’t gotten to you after 30-45 days.

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